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Data theft: British Airways vows to compensate customers
News & Trends •
were extremely sorry for what has happened cruz said friday1 british airways will pay compensation to customers whose data was stolen in a sophisticated and malicious hacking attack its boss said friday1 we are 100 percent committed to compensate them ba chief executive alex cruz told bbc radio1 we will compensate them for any financial hardship that they may have suffered1 ba has launched an urgent investigation into the data breach which involved 380000 bank cards1 the stolen data comprised customer names postal addresses email addresses and credit card information1 the 15-day hack did not involve travel or passport details and the breach has now been fixed1 ba took out full-page adverts in the uk newspapers on friday to apologise while shares in parent group iag slid three percent in early morning london deals1 the carrier had revealed overnight that the personal and financial details of customers making bookings on the ba website and mobile phone app between august 21 and september 5 had been stolen1 there was a very sophisticated malicious criminal attack on our website1 he added that the company first became aware that something had happened on wednesday evening1 the moment we found out that actual customer data had been compromised thats when we began an all out immediate communication to our customers. that was our priority1 police and relevant authorities have meanwhile been notified1 the national crime agency said it was assessing the matter while the information commissioners office added it would also be making enquiries1 anyone who believes that they may have been affected is advised by ba to contact their bank or credit card provider and follow their recommendations1 the airline added that customers due to travel could check in online as normal1 iag also owns spanish carriers iberia and vueling as well as irish airline aer lingus1